Business Challenge
AMP came to MedShift to transform their operational and financial processes and up-level the customer experience.
AMP faced challenges in managing high volume orders; managing, documenting and reconciling sales commission processes; and providing a seamless and best-in-class customer experience.
The company’s lack of automated processes and lack of centralized data, were hindering their ability to grow.
Our Solution
MedShift proposed a plan to revolutionize operations and transform the customer experience, end to end. Using Velocity Software, a proprietary software that plugs into an existing tech stack, MedShift was able to drive efficiency and customer satisfaction through automation.
Our custom solution was designed to:
- Simplify order-processing workflows
- Streamline processes across sales, e-commerce and customer service
- Automate and optimize the sales commissions process
- Centralize and secure data, enabling real-time syncing across systems
The Results
MedShift’s solution transformed AMP’s business, fueling efficiency and driving rapid growth across their business.
- Revolutionized business operations
- Transformed their shipping center into a profit center
- Created a fully operational e-commerce store
- Created commissions calculators and automated the commissioning process
- Up-leveled the customer experience end-to-end by consolidating and automating order processing workflows
- Centralized data and enabled real-time data syncing across systems, providing a single source of truth across their various departments
