Privacy Policy for MedShift

Effective Date: November, 2023

WE RESPECT YOUR PRIVACY.
YOUR PRIVACY IS CRITICALLY IMPORTANT TO US.

At MedShift, LLC (“MedShift”) we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (“Site”) or make a purchase. By using our services, you consent to the practices described in this policy.

MedShift is responsible for the personal data that you share with us or that we receive about you. MedShift is responsible for processing personal information about you that is collected or otherwise used as you use this Site. Protecting your private information is our utmost priority and we aim to earn your trust by responsibly managing your personal information.

Information We Collect:

  • Personal Information: When you make a purchase or create an account, we may collect personal information such as your name, email address, shipping and billing addresses, and contact details.
  • If you ask us to provide you with information related to MedShift products, we will process your contact information in order to do so.
  • You have the right to access, correct, update, or delete your personal information. You can also opt-out of marketing communications at any time by following the instructions in our emails.
  • Payment Information: To process payments, we collect payment card details, which are securely processed by our payment service providers.
  • Order Information: We collect information about your orders, including the products you purchase, order history, and transaction details.
  • Device Information: We may collect information about your device, including your IP address, browser type, and operating system to enhance your browsing experience.
  • MedShift uses these data to provide you with access to the Site in a readable form, to identify and fix any technical problems that may arise, and to prevent and, if necessary, take action against any abuse of our services. We generally use an anonymized form of this data to analyze site statistics so that we can improve the look, user-friendliness, and content of our Site. In some cases, we partner with third parties who may host or manage our Site. When these partners have access to your data, we contract with them to require that they only process your data according to our instructions and applicable law.
  • Device information is also used to protect the security and integrity of our Site, mobile services, and our business.
  • Cookies and Tracking: Our Site uses cookies and similar tracking technologies to gather information about your browsing behavior. You can manage your cookie preferences through your browser settings.

If you are a Velocity user who authenticates with a Google Workspace account, MedShift may use Google to provide a seamless login experience using your Google Workspace account. When you choose to log in with your Google account, we request non-sensitive data about your Google account to verify your email address, fetch your user profile (e.g., profile picture), and authenticate you as a user to the proper Google Workspace account. The specific OAuth scopes we request can be found here.

How We Use Your Information:

  • Order Processing: We use your information to process and fulfill your orders, including shipping, delivery, and returns.
  • Customer Support: Your information helps us provide customer support, respond to inquiries, and resolve issues.
  • Personalization: We use your data to personalize your shopping experience, recommend products, and provide tailored content.
  • Marketing: With your consent, we may send you promotional emails, newsletters, and updates about our products and services. You can unsubscribe at any time via the link provided in the email.
  • Our electronic communications sometimes contain “web beacons” embedded in an email in HTML format. This allows MedShift to recognize whether and when you open the email and which links you clicked on. Data collected through web beacons are stored and processed anonymously to optimize content and communications for you.

Information Sharing:

We do not sell, trade, share, or rent your personal information to third parties without your consent. However, we may share your information with:

  • Service Providers: We may share your data with authorized and trusted service providers and partners who help us operate our business, such as payment processors, shipping companies, OEMs, and marketing agencies.
  • For example, we may use service providers to host, maintain, and operate the Site, manage social media profiles, send communications, conduct research, manage and analyze data, and perform other services for us.
  • We will only send your contact information to physicians in our network if you request to receive additional information from them.
  • Legal Compliance: We may disclose your information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
  • If we share your personal information with third-party service providers, we do not authorize them to use or disclose it for any purpose other than the intended purpose.
  • MedShift may share customer information within our family of companies for a variety of purposes, like providing you with the latest information about our products, services, and promotions. This may involve the transfer of personal data to other locations outside your home country to other MedShift companies in different locations around the world. MedShift complies with all national data transfer laws.
  • MedShift complies with the General Data Protection Regulation (“GDPR”) and all European Union and Member state laws regarding data privacy and protection, to the extent required by law. MedShift also complies with local and regional privacy laws in other countries where we do business.
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MedShift complies with the General Data Protection Regulation (“GDPR”) and all European Union and Member state laws regarding data privacy and protection, to the extent required by law. MedShift also complies with local and regional privacy laws in other countries where we do business.

How We Use Cookie Data:

This Site uses data cookies to simplify and improve your experience of our webpages. A cookie normally contains the name of the domain from which the cookie data was sent, information about the cookie’s age, and an alphanumeric identifier. Cookies are also used to collect information about how you navigate our Site, and what specific areas and products interest you.This information in-turn enables us to improve our Site and your online experience. The information stored in the cookies is neither used to identify you, nor is it combined with other stored personal data about you. Instead, we use aggregate cookie data to analyze and improve our Site’s relevance and your user experience.You can deactivate or restrict the transmission of cookies by changing your internet browser settings to disable the use of cookies. You may also use your browser to delete any cookies already stored. If you choose to deactivate or delete cookies for the Site, you may not be able to make full use of all the Site’s functions.

How We Use Google Analytics:

We use Google Analytics to understand how users interact with our Site and to improve how our business communicates its commercial message online. The provider of this service is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, which is certified under the EU-U.S. Privacy Shield framework. Google Analytics uses cookies, which transmit anonymized or truncated personal data to a Google server. The information about our Site generated by a Google Analytics cookie helps us evaluate the use of the Site, compile reports on activity, and provide us with other services relating to activity and internet usage.You can find more information about Google’s data protection practices and terms of use by visiting Google’s website. You can prevent Google from collecting and processing cookie-generated data relating to your use of a website by downloading and installing a browser plug-in.

How We Use Google Maps:

Our Site uses Google Maps API, which uses your location to provide additional services and features that you choose to interact with— for example, displaying the locations of MedShift companies and medical specialists near you. If you access Google Maps on the Site, technical data pertaining to your accessing the system (e.g., your postal code or IP address) may be transmitted to servers of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, which is certified under the EU-U.S. Privacy Shield framework.If you do not wish to use Google Maps you should not use the integrated Google Maps feature on our Site or enter your address into the medical specialist locator tool.

How We Use YouTube Videos:

Our Site sometimes displays YouTube videos. YouTube is a service offered by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, which is certified under the EU-U.S. Privacy Shield framework. You can prevent the transmission of your data to Google by not clicking on the YouTube videos integrated into the Site.

Data Retention, Storage, and Security:

MedShift retains your information for business purposes, for as long as your account is active, or as long as is reasonably necessary to provide you with our products and services. MedShift will also retain your information as reasonably necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While we take reasonable steps to safeguard your information, no method of online transmission is entirely secure. Therefore, we cannot guarantee the absolute security of your data.

For users authenticating with Google to our services, we do not share your Google user data with third parties, except as necessary to provide our services or as required by law. Your data is used solely for the purposes outlined in this privacy policy, and we limit its use to what is necessary to provide a personalized and secure experience on Velocity.

Collection of Information from Children:

MedShift recognizes the importance of protecting the privacy and safety of children. Our Site and services are primarily directed towards the general audience and are not directed towards children. We do not knowingly collect information about children under the age of 13 however there are some instances where we may collect information, but we will make sure parental consent is achieved beforehand. A parent or guardian of a child may contact us at (800) 980-0522 and ask for our Privacy Office to request that we delete such information.

Changes to the Data Privacy Policy:

MedShift may review and update this Privacy Policy periodically without any prior notice to reflect changes in our practices or for legal reasons. MedShift will post a notice to the Site to inform you of any changes to our privacy policy and indicate when it was most recently updated.

Your Rights Regarding Your Personal Information:

You have the right to access your personal information. You may request a copy of your personal information, which, upon proper verification of your identity, we will provide in a readily usable format, if feasible, that allows you to transmit this information from one entity to another entity without hindrance.

You have the right to know what personal information we collect, where we obtained the information, and who we shared it with. Specifically, you may request to review categories of (1) personal information we collect about you, (2) sources for the personal information we collect about you, (3) business or commercial purposes for collecting that personal information and, (4) the names of third-party service providers with which we have shared your personal information for a MedShift related business purpose.

You have the right to correct your personal information. You may review and amend personal information if you believe it may be out of date or incorrect, unless prohibited by law. You have a limited right to object to, restrict, or withdraw your consent from the processing of your personal information. We may continue to process your personal information, even if you have opposed the processing, if we have compelling legitimate grounds for the processing which overrides your privacy interest or if we have a legal right or obligation to do so.

You have a limited right to delete your personal information. Depending on the nature of the data, deletion may consist of erasing, aggregating, or anonymizing your information. After we receive your verified request, we will delete and direct our service providers to delete your personal information, unless we are legally prohibited from doing so.

If you object to MedShift processing your personal data as described in this Privacy Policy, you may send your concern about the processing of your personal data to the MedShift Privacy Officer at the address below. We kindly ask you to send such concerns (or objections) in written form stating your name, address, and phone number so that we can confirm your identity.

Right to Equal Treatment

MedShift will not discriminate against you, in any form, if you choose to exercise one of your rights listed above.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at (800) 980-0522.

MedShift LLC
328 W Carson Blvd
Charlotte, NC 28203

‍info@MedShift.com